Returns & Exchanges
At Prepared Hero, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed apparel. If your gear doesn't fit your lifestyle perfectly, we'll help you find the right exchange or process a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Drop Off and Track
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing